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Frequently asked Questions

We hope the information below will answer your question(s) but should you have any further queries please do not hesitate to contact us.

DELIVERY, TRACKING & RETURNS INFORMATION

Please click here for delivery, tracking and returns information.

How can I wash my OPROtec products?

We want your OPROtec product to give you a lifetime’s service, but to do that it needs a little help from you when it comes to caring for it.

Hand washing is definitely best to protect the techno fabrics in your support or sleeve. Use a mild detergent without bleaching agents, take out any removable hinges and avoid using fabric conditioner. Please don’t put your OPROtec product in a tumble dryer as you won’t be too happy with the results!

Allow your sleeve or support to air dry thoroughly before using it again.

Regular washing following these instructions will ensure a long-lasting OPROtec product.

 

 

What should I do if there is a discrepancy with my order?

We use the latest software in our warehouse to ensure you receive your order as expected; however, if there are any discrepancies with your order, you must Contact Us as soon as possible.

If you have been shipped the incorrect goods then please do accept our apologies. Please use the free returns label to return the incorrect items and any replacements will be sent to you at no extra cost to yourself.

Please note: We are not able to refund the cost of returning goods by other methods – please use the free returns label provided or Contact Us to obtain a replacement label.

We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.

Do you have a return policy?

We offer a 14 day return guarantee for items purchased through this site. If you would like to return your order, please use the free return postage label which came with your order and fill in the returns form.

If there is no return label, please Contact Us to receive a returns label.

The product must be unworn and in resalable condition in order for a refund to be processed.

If you would like to exchange your item for a different size, then please detail on the returns form. We will despatch the alternative size on a free standard delivery service.

If you paid for an upgraded delivery service, we will only refund this if incorrect items were delivered or the items are faulty.

Our return address is:

OPRO International Ltd

24 Mark Road

Hemel Hempstead

HP2 7BN

UNITED KINGDOM

We recommend packaging the items securely and requesting proof of postage (free from a Post Office) for all returns. Please retain proof of postage as you are responsible for the return(s) until they have been received by us.

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